Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to service@hivispro.com.
- All
- Pre Sale Questions
- Aftersale Questions
Need Help?
If you have an issue or question that requires immediate assistance, just click the orange chat button in the bottom corner to talk with our support team in real time.
Customer Service Hours:
MON to FRI: 9:00AM - 6:00PM BJT
If we’re not available, feel free to
email us — we’ll get back to you during our working hours!
Pre Sale Questions
Yes, many of our products meet ANSI/ISEA 107 standards for high-visibility safety apparel. Specific compliance details are listed on each product page.
- Tricot: Smooth, durable, and ideal for long-term use in tough environments.
- Mesh: Lightweight and breathable, perfect for warm weather.
Please refer to the size chart on each product page. If you're between sizes or plan to wear the vest over bulky clothing, we recommend sizing up. Most of our vests are designed with adjustable features for a better fit.
Aftersale Questions
A: Yes! We offer hassle-free returns within 30 days of delivery for unused items in original packaging. To start a return, please contact our support team or visit the Return Policy on our site.
A: No worries—reach out to our support team with your order number, and we’ll help arrange a quick exchange.
A: Please contact us through email, phone, or the chat button on the bottom of the page. Our team responds during our working hours.
Customer Service Hours: MON to FRI: 9:00AM - 6:00PM BJT
Email: service@hivispro.com
Phone: +852 8402 1055
Live Chat: Available via the orange chat button in the bottom corner.
Customer Service Hours: MON to FRI: 9:00AM - 6:00PM BJT